Self Catering Accommodation Terms and Conditions
1. THE CONTRACT
1.1.The contract entered into is between Jenny Hill-Norton (the Owner) and the person completing and signing the Booking Form (the Hirer). Or if the booking is made online you are deemed to have read and accepted these Terms and Conditions at that time.
1.2 The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer.
2. BOOKING
2.1. Bookings cannot be accepted from:
a. Persons under the age of 18 years
b. Parties where the majority of members are under 1 8 years (except families or supervised groups)
c. Single sex parties
2.2 The number of persons occupying a property must not exceed the maximum stated in the current property description. Babies under 2 who do not occupy a bed are not normally counted as a member of a party.
2.3 The person who signs the booking form (the Hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
2.4 The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with booking conditions.
3. RESERVATION
3.1 Provisional reservations can be accepted by telephone and must be confirmed within 7 days by the arrival of a booking form and the required deposit.
3.2. Provisional reservations will be cancelled after 7 days without further reference.
3.3 To secure a reservation:
a. Complete all parts of the booking form
b. Send the completed form together with 1/3rd of the total cost of the holiday.
c. Pay the balance of the cost six weeks before the holiday is due to start (It should be noted that reminders are not sent out)
3.4 If the balance is not received within the time specified the Owner reserves the right to cancel the booking and retain the deposit.
3.5 Bookings made within six weeks of the start of the holiday require payment in full at the time of booking.
3.6 Payment for overseas bookings can be made by cheque drawn on a London bank payable in Sterling to Jenny Hill-Norton (or by any bank transfer to the Owner’s account (Lloyds TSB Branch No. 30-98-98, Account No. 0823510) remitter to pay all charges), or by eurocheque or cheque.
3.7. Bookings can also be made online using the secure gateway provided and payments made by internet bank transfer to the account as follows – account Jenny Hill-Norton (Lloyds TSB Branch No. 30-98-98, Account No. 0823510. Payments via PAYPAL are also accepted.
3.8. A 5% discount is available when booking both the Farmhouse and the Barleycrush at the same time. Regrettably this discount cannot be retrospectively applied to you booking and must be claimed at the time of making your reservation by entering this discount code “trevbar” into the online booking form.
4.0 CANCELLATION
4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2.In the event of cancellation by the Hirer the Owner will endeavour to re-let the property and if successful may refund any monies paid less the deposit which is non-returnable.
5.0 CANCELLATION INSURANCE
5.1. It is highly recommended that the renting client has in place a current insurance policy to cover them in case of cancellation.
5.2. If the reason for the cancellation is covered by the policy and the relevant documents are produced, the responsibility to pay the cost of hire may be met by the insurers. This will be a matter between the client and the Insurance company concerned.
5.3. In the event of cancellation for any cause not covered by the cancellation insurance, the Owner will endeavour to re-let the property and if successful may refund any or all monies paid less the non-returnable deposit and cancellation insurance premium.
6.0 BOOKING ALTERATIONS
6.1 Any changes in holiday dates will be subject to the agreement of the Owner.
6.2 Any alteration to a booking by the Hirer will be subject to an administration charge of £15.
6.3 Any request by the Hirer for transfer of booking to another property will be treated as a cancellation of the original reservation.
6.4 If for reasons beyond its control the Owner has to cancel or alter arrangements made for the Hirer it will make every effort to offer an alternative property if one ¡s available.
6.5. If the Hirer does not accept the alternative offered the Owner will return to the Hirer any monies paid, whereupon the Owner’s liability will cease.
7.0 DAMAGE, LOSS AND NUISANCE
7.1 The Hirer agrees:
7.2 That the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times.
7.3 To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
7.4 To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.
7.5 Not to cause nuisance or annoyance of nearby property.
7.6 To allow reasonable access to the property by the Owner if ¡t is deemed necessary
7.7 If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties, the contract may be discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
8.0 OCCUPANCY
Occupancy shall be from 4pm on the day of arrival to 1 0 am on the day of departure, unless special arrangements have been made (the housekeeper has only a limited time to prepare the property for the next guests, and you are asked to respect this).
9.0 DOGS
9.1 In order to ensure that the Owner continues to welcome dogs the Hirer must undertake the following
9.2 There must be no more than two dogs at the property at any time.
9.3 All dogs must be kept under strict control at all times whilst on the property.
9.4 Any fouling of lawns, paths etc. must be cleared up without delay.
9.5 The Hirer must bring the dogs bedding.
9.6 Dogs must not be left in the property unattended
9.7 Dogs are not allowed on beds, chairs or settee’s, or upstairs.
9.8 in the Interest of visitors safety and as a result of government legislation the Owner is unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Goga Argentino even where these types of dogs are muzzled as required by law.
10.0 DESCRIPTIONS
10.1 Whilst the Owner makes every effort to ensure the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only. If there are any points of particular importance please contact the Owner to clarify information.
10.2 Whilst the Owner has taken all responsible steps to ensure that the information contained in its brochures, tariffs, leaflets and advertisements are accurate the Owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.
11. LIABILITY
11.1 The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its, plumbing, gas, electrical or otherwise, or exceptional weather.
11.2 No responsibility is accepted for loss or damage of property (Including pets), vehicles or vehicle contents belonging to the Hirer or any member of party during their occupancy.
11.3 It is recommended that clients check with their own insurers to satisfy themselves that they have public liability cover in force for the duration of their stay.
12. COMPLAINTS
12.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner or caretaker immediately and in event before departure to allow remedial action to be taken.
12.2 It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in clause 31 .1 will entitle the Owner to refuse to entertain the complaint, irrespective of its merits.
13. WAIVER
The failure of the Owner to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.
14. LEGAL PROVISIONS
14.1 The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction English Courts.
14.2 The Hirer agrees that the Contract with the Owner is made at the Owners premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
14.3 Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.